If you’ve already registered and are trying to log in, but receive a message stating that your account is blocked, this article is here to help!
There are a few reasons why your account might have been blocked:
Incorrect login attempts: You’ve entered the wrong password more than 10 times. Please contact our customer support team for assistance.
Changes to your personal information: If you’ve updated your first name or last name and reported it to your insurance company, the information no longer matches what you originally provided during registration. Please reach out to support and provide both the old and new details.
Loss of affiliation: You’re no longer affiliated with the insurance company that provided you this service for free. If you’re unsure, please contact your insurance provider.
Other reasons: If none of the above apply, please contact our support team for further assistance.
To get in touch with our support team, you can either open a ticket from the FAQ or send an email to [email protected]
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